Our e-commerce operations is fully active and will continue to fulfill orders according to our regular schedule, taking all necessary precautions recommended by the CDC.
Orders may be subject to minor delays that are out of our control, due to the shipping companies delivery volumes.
Customer service can be reached on +1 (929) 295-0303, via chat on any page of our website or via email on hello@graymattersnyc.com from 10am to 6pm EST, Monday to Friday.
Gray Matters does not have a storefront, but you’re welcome to visit our "SHOWROOM" page to book an appointment to try things on.
If you’re not in the NYC area, take a look at our stockists to find a store near you. Please note: these stores may not carry all styles, so you’re welcome to reach out to Customer Service at hello@graymattersnyc.com or +1 (929) 295-0303 and we can confirm if your favorite style is available at the store closest to you.
Gray Matters includes extra heel caps in every order, but if for some reason you did not receive, or you need an additional set, feel free to reach out to Customer Service at hello@graymattersnyc.com or +1 (929) 295-0303 and we’ll be happy to send you a new set (if available) for $12 USD (shipping included for customers in the US).
Even if your size is sold out, you may still select it from the size dropdown on the product page. You should notice the "ADD TO CART" button update to "INQUIRE".
Click "INQUIRE" and fill out the restock form. We'll respond ASAP to let you know if/when the product will be restocked. Please note: only full price items are available for restock.
For more information, please read carefully the "OUT OF STOCK & PRE-ORDER" SECTION OF OUR "SHIPPING & RETURNS" page.
Gray Matters is pleased to accept return requests within 14 calendar days from the order delivery date, however, please note that eventual restocking or shipping fees will be applied to return requests.
Please refer to the section "COST & TIMING" in the "SHIPPING & RETURNS" page for country specific fees.
At this time, exchanges are treated as returns, so the standard returns procedure will apply. Customers are welcome to return orders and to purchase an alternative style/size online.
For more information, please read carefully the "SHIPPING & RETURNS" page.
If you would like to modify or cancel your order, please send a request, including your order number, to hello@graymattersnyc.com as soon as possible. We will make every effort to accommodate your request, however, if your order has already shipped out, our normal return policy will be in effect.
Product prices are displayed exclusive of all taxes and duties. We charge retail tax for orders shipping to New York State (8.875% of order total). We are unable to calculate the exact amount of duties and taxes your order may incur, as these charges are imposed directly by the ship to country determined by your local customs authority.
For more information, please read carefully the "DUTIES & TAXES" section of our "SHIPPING AND RETURNS" page.
You do not need an account to place an order, however creating an account allows you to review your order history, save your shipping information, and manage a wishlist. Please visit our "ACCOUNT PAGE" to get started!
If you live in the NYC area, you may choose the Pick Up at NYC Showroom option at checkout to arrange for same-day pick up.
For customers outside the NYC area, we offer domestic UPS Next Day Air for a $40 flat rate.
Please reference the "SIZE GUIDE" within each product profile for style-specific sizing specifications. If you need additional guidance, feel free to contact Customer Service at hello@graymattersnyc.com or +1 (929) 295-0303 and we will do our best to assist you.
Wholesale pricing is available to select retail partners with a minimum purchase. If you’re interested in selling Gray Matters at your store, contact sales@graymattersnyc.com for more information.
Gray Matters does not offer price matches or adjustments. Sign up for our newsletter and thegrayroom.shop for announcements regarding sales and other promotional events.
If your order is a gift, feel free to contact Customer Service at hello@graymattersnyc.com or +1 (929) 295-0303 with wrapping requests and we will do our best to assist you.
