Our e-commerce operations is fully active and will continue to fulfill orders according to our regular schedule, taking all necessary precautions recommended by the CDC.
Orders may be subject to minor delays that are out of our control, due to the shipping companies delivery volumes.
Customer service can be reached on +1 (929) 295-0303, via chat on any page of our website or via email on hello@graymattersnyc.com from 10am to 6pm EST, Monday to Friday.
Gray Matters没有实体店面，但欢迎您至我们的“展示间”页面以预约亲自前来试穿的时间。
如果您不在纽约地区，请查看我们的经销商以找到您附近的商店。请注意：这些商店可能不会提供所有款式，因此欢迎您来信至hello@graymattersnyc.com或拨打 +1 (929) 295-0303与客服联系，我们可以协助确认离您最近的商店是否有您喜欢的款式。
Gray Matters 在每个鞋盒内都会附上一组额外的鞋跟套，如果您没有收到，或者您需要额外的一组，请写信至hello@graymattersnyc.com or +1 (929) 295-0303 and we’ll be happy to send you a new set (if available) for $12 USD (shipping included for customers in the US).
Gray Matters is pleased to accept return requests within 14 calendar days from the order delivery date, however, please note that eventual restocking or shipping fees will be applied to return requests.
Please refer to the section "费用与时间" in the "SHIPPING & RETURNS" page for country specific fees.
目前任何换货需求将被视为退货，因此将适用标准退货程序。欢迎客户退货并在线购买其他款式/尺码。
更多资讯请详阅”配送与退换货“頁面。
如果您想修改或取消您的订单，请附上您的订单号来信至hello@graymattersnyc.com。我们将尽一切努力满足您的要求，但是，如果您的订单已经发货，我们的正常退货政策将生效。
Product prices are displayed exclusive of all taxes and duties. We charge retail tax for orders shipping to New York State (8.875% of order total). We are unable to calculate the exact amount of duties and taxes your order may incur, as these charges are imposed directly by the ship to country determined by your local customs authority.
更多资讯请详阅”配送与退换货“頁面中的“关税”。
您不需要帐户即可下订单，但是创建帐户后，您可以查看订单历史记录，保存运送信息并管理愿望清单。请至我们的“帐户”页面开始体验吧！
如果您住在纽约地区，您可以在结账时选择在纽约的showroom取货以安排当天取货。
For customers outside the NYC area, we offer domestic UPS Next Day Air for a $40 flat rate.
请参考在每个产品頁中的尺码表。如果您需要其他尺码选购的建议，请随时与客户服务联系：hello@graymattersnyc.com或 +1 (929) 295-0303，我们将尽力为您提供帮助。
批发定价适用于我们的零售合作伙伴。如果您有兴趣在您的商店销售 Gray Matters，请联系sales@graymattersnyc.com了解更多信息。
Gray Matters 不提供价格匹配或调整。您可以订阅我们的电子报和thegrayroom.shop以获取有关优惠和其他促销活动的公告。
如果您的订单是送礼用途，欢迎来信至hello@graymattersnyc.com或拨打 +1 (929) 295-0303 联系客服并告知礼品包装需求，我们将尽力为您提供帮助。
