Our e-commerce operations is fully active and will continue to fulfill orders according to our regular schedule, taking all necessary precautions recommended by the CDC.
Orders may be subject to minor delays that are out of our control, due to the shipping companies delivery volumes.
Customer service can be reached on +1 (929) 295-0303, via chat on any page of our website or via email on email@example.com from 10am to 6pm EST, Monday to Friday.
Gray Matters does not have a storefront, but you’re welcome to visit our "showroom" page to book an appointment to try things on.
뉴욕시티 지역이 아니시라면, 입점 리스트를 통해 가까운 매장을 찾아보세요. 참고: 각 매장마다 모든 스타일이 입점되어 있지 않습니다. 궁금하신 점이 있다면 언제든지 고객센터에 문의하시길 바랍니다.firstname.lastname@example.org혹은 +1 (929) 295-0303로 원하시는 스타일을 알려주시면 구입 가능한 가까운 매장을 안내해드립니다.
Gray Matters는 각 켤레마다 추가 힐 캡을 보내 드립니다. 만약 들어있지 않거나 추가 세트를 원하실 경우 고객센터hello@graymattersnyc.com or +1 (929) 295-0303 and we’ll be happy to send you a new set (if available) for $8 USD (shipping included for customers in the US).
Even if your size is sold out, you may still select it from the size dropdown on the product page. You should notice the "add to cart" button update to "inquire."
Click "inquire" and fill out the restock form. We'll respond ASAP to let you know if/when the product will be restocked. Please note: only full price items are available for restock.
For more information, please read carefully the "out of stock & pre-order"섹션의"shipping & returns" page.
Gray Matters is pleased to accept return requests within 14 calendar days from the order delivery date, however, please note that eventual restocking or shipping fees will be applied to return requests. Please refer to the section "cost & timing" in the "shipping & returns" page for country specific fees.
At this time, exchanges are treated as returns, so the standard returns procedure will apply. Customers are welcome to return orders and to purchase an alternative style/size online.
For more information, please read carefully the "shipping & returns" page.
If you would like to modify or cancel your order, please send a request, including your order number, to email@example.com as soon as possible. We will make every effort to accommodate your request, however, if your order has already shipped out, our normal return policy will be in effect.
Product prices are displayed exclusive of all taxes and duties. We charge retail tax for orders shipping to New York State (8.875% of order total). We are unable to calculate the exact amount of duties and taxes your order may incur, as these charges are imposed directly by the ship to country determined by your local customs authority.
For more information, please read carefully the "duties & taxes"섹션의"shipping & returns" page.
You do not need an account to place an order, however creating an account allows you to review your order history, save your shipping information, and manage a wishlist. Please visit our "account page" to get started!
뉴욕 시티에 거주하시는 경우, 뉴욕 쇼룸 예약 방문을 통해 당일 픽업을 하실 수 있습니다.
뉴욕시티 지역 이외의 배송지인 경우, UPS Next Day Air (배송비 $40)를 이용하실 수 있습니다.
Please reference the "size guide" within each product profile for style-specific sizing specifications. If you need additional guidance, feel free to contact Customer Service at firstname.lastname@example.org혹은 +1 (929) 295-0303으로 문의주세요.
미니멈 구매를 하시는 셀렉트 된 리테일 파트너에게는 홀세일 가격이 제공됩니다. 홀세일 구매를 원하시는 경우,email@example.com로 연락주시기 바랍니다.
Gray Matters는 가격 조정(프라이스 매치)를 제공하지 않습니다.thegrayroom.shop및 다양한 이벤트/세일 소식을 뉴스레터를 통해 받아보세요.
If your order is a gift, feel free to contact Customer Service at firstname.lastname@example.org또는 +1 (929) 295-0303으로 알려주시면 도움드릴 수 있습니다.