Gray Matters is pleased to accept international return or exchanges for new and unused products 14日以内ただし、注文の配達日からthe customer will be responsible for all shipping fees incurred. 

返品

All orders are eligible for returns at the customer’s expense, unless the item(s) is marked Final Sale. If shoes are on sale or purchased with a discount code, we will deduct $8 from the refund amount. 

返品方法

（1）件名「Request Return」と、注文番号を使用して、hello @ graymattersnyc.comに返品リクエストを送信します。

(2) Once you have received a Return Request confirmation email from us, please return the product to the following address and email the tracking information to hello@graymattersnyc.com so we can track its progress:

GRAY MATTERS - ATTN: RETURNS
67 West Street #501
Brooklyn, NY 11222

(3) As soon as we receive and inspect the return, we will issue a refund to the original method of payment. Please allow up to 5-7 business days for the refund to appear on your bank statement.

Please note: we cannot process any returns shipped directly to us without a Return Request. Items must be shipped to our warehouse within 7 days of the return label receipt.

交換

We understand that ordering shoes online can be a struggle. All orders are eligible for one exchange at the customer’s expense, for an alternative size of the same style at the same retail price, unless the item(s) is marked Final Sale. Additional exchanges will be charged $16.

交換方法

（1）返品リクエストを送信してくださいhello@graymattersnyc.com using the subject: "Request Exchange" and the order number.

(2) Once you have received an Exchange Request confirmation email from us, please return the product to the following address and email the tracking information to hello@graymattersnyc.com so we can track its progress:

GRAY MATTERS - ATTN: RETURNS
67 West Street #501
Brooklyn, NY 11222

（3）交換品を受け取って検査するとすぐに、代わりの商品を発送し、追跡番号をお送りします。

交換リクエストなしに直接発送された交換は処理できません。 返品ラベルを受け取ってから7日以内に、アイテムを倉庫に配送する必要があります。