Our e-commerce operations is fully active and will continue to fulfill orders according to our regular schedule, taking all necessary precautions recommended by the CDC.
Orders may be subject to minor delays that are out of our control, due to the shipping companies delivery volumes.
Customer service can be reached on +1 (929) 295-0303, via chat on any page of our website or via email on hello@graymattersnyc.com from 10am to 6pm EST, Monday to Friday.
Gray Matters does not have a storefront, but you’re welcome to visit our "showroom" page to book an appointment to try things on.
Se non si trova nella zona di New York, puoi trovare i negozi multimarca che vendono Gray Matters nella sezione "Dove Comprare". Poiché i negozi multimarca hanno una disponibilità limitata per ciascuna collezione, la invitiamo a contattare il nostro servizio clienti su hello@graymattersnyc.com o +1 (929) 295-0303 per confermare dove il suo stile preferito e`disponibile.
Gray Matters include un extra set di sotto tacchi in ogni ordine; se non l' ha ricevuto o ha bisogno di un set aggiuntivo, ci può` contattare al servizio clienti all'indirizzo hello@graymattersnyc.com or +1 (929) 295-0303 and we’ll be happy to send you a new set (if available) for $8 USD (shipping included for customers in the US).
Even if your size is sold out, you may still select it from the size dropdown on the product page. You should notice the "add to cart" button update to "inquire."
Click "inquire" and fill out the restock form. We'll respond ASAP to let you know if/when the product will be restocked. Please note: only full price items are available for restock.
For more information, please read carefully the "out of stock & pre-order" nella pagina "shipping & returns" page.
Gray Matters is pleased to accept return requests within 14 calendar days from the order delivery date, however, please note that eventual restocking or shipping fees will be applied to return requests. Please refer to the section "cost & timing" in the "shipping & returns" page for country specific fees.
I cambi vengono gestiti come i resi; le suggeriamo di seguire la procedura standard per i resi. Può procedere con la restituzione dell'ordine e l'acquisto del colore, stile o taglia alternativa.
For more information, please read carefully the "shipping & returns" page.
Se desidera cancellare o modificare il suo ordine, invii una email includendo il numero dell'ordine a hello@graymattersnyc.com as soon as possible. We will make every effort to accommodate your request, however, if your order has already shipped out, our normal return policy will be in effect.
Product prices are displayed exclusive of all taxes and duties. We charge retail tax for orders shipping to New York State (8.875% of order total). We are unable to calculate the exact amount of duties and taxes your order may incur, as these charges are imposed directly by the ship to country determined by your local customs authority.
For more information, please read carefully the "duties & taxes" nella pagina "shipping & returns" page.
You do not need an account to place an order, however creating an account allows you to review your order history, save your shipping information, and manage a wishlist. Please visit our "account page" to get started!
Se abita nella zona di New York, al check out dell'ordine può` selezionare l'opzione di pick up in giornata al nostro showroom.
Per destinazioni al di fuori dell' area di New York, offriamo UPS Next Day Air alla tariffa fissa di $40.
Please reference the "size guide" within each product profile for style-specific sizing specifications. If you need additional guidance, feel free to contact Customer Service at hello@graymattersnyc.com o +1 (929) 295-0303 e faremo del nostro meglio per aiutarti.
I prezzi all'ingrosso sono disponibili per selezionati partner e con un acquisto minimo. Se sei interessato a vendere Gray Matters nel tuo negozio, contatta sales@graymattersnyc.com per maggiori informazioni.
Gray Matters non offre variazioni di prezzo o aggiustamenti. Iscriviti alla nostra newsletter e thegrayroom.shop per annunci riguardanti vendite e altri eventi promozionali.
Se ha ordinato un regalo, ci contatti su hello@graymattersnyc.com or +1 (929) 295-0303 with wrapping requests and we will do our best to assist you.
