CONTATTI
Orari: Lun-Ven dalle ore 10.00 alle ore 18.00 EST
Email: hello@graymattersnyc.com
Click QUI to chat live with us
Telefono: +1 (929) 295-0303
SHIPPING & RETURNS
Gli ordini ricevuti entro le 12 ora di New York (EST) verranno inviati lo stesso giorno. Gli ordini ricevuti dopo le 12 saranno spediti il giorno successivo. Non appena la spedizione viene effettuata, le invieremo un'email con la lettera di vettura di UPS.
Gli ordini non vengono spediti durante il week end e feste nazionali. Non possiamo spedire a P.O. Box e indirizzi APO.
Signature upon delivery is not required. Gray Matters is not responsible for any loss, liability or damage that may result from leaving your package at the shipping address without a signature.
Please contact hello@graymattersnyc.com if you would like to add a required signature to your delivery.
Gray Matters accetta i seguenti metodi di pagamento:
(1) Credit cards: Visa, MasterCard, Discover, American Express
(2) Apple Pay
(3) Shop Pay
(4) Gift cards purchased from graymattersnyc.com
Gray Matters non accetta assegni, contanti, vaglia o ordini presi al telefono.
SPEDIZIONI
- Free shipping via UPS for orders over US$400.
- $15 shipping for orders below US$400 .
CAMBI
The first exchange is complimentary. Email customer service with your request. $15 fee for any additional exchange.
RESI
Choose between:
- Store credit in the full amount of your purchase
- Refund to original payment method with a US$15 deduction for each returned pair (full price items only)
Sale items are only eligible for store credit.
SPEDIZIONI
- Free shipping via UPS or DHL and prepaid duties for orders over CAD$ 600.
- Shipping starting at CAD$ 30 and unpaid duties for orders below CAD$ 600.
RESI
Choose between:
- Store credit in the the full amount of your purchase
- Refund to original payment method with a CAD$ 40 deduction for each returned pair (full price items only)
Sale items are only eligible for store credit.
SPEDIZIONI
- Free shipping via UPS or DHL and prepaid duties for orders over £400.
- Shipping starting at £30 and unpaid duties for orders below £400.
RESI
Choose between:
- Store credit in the the full amount of your purchase
- Refund to original payment method with a deduction of £40 for each returned pair (full price items only)
Sale items are only eligible for store credit.
SPEDIZIONI
- Free shipping via UPS or DHL for orders over $400 USD.
- Flat rate $35 USD shipping for orders below $400 USD.
- Additional shipping charges may be required if a destination is listed as "remote area zip code” by UPS.
RESI
Choose between:
- Ship the return to our US warehouse with your preferred insured carrier
- Request a DHL or UPS return label from us. Please note that $120 USD will be deducted from the refund or store credit amount. In case of a multiple pairs return, please inquire to receive an actual quote.
Sale items are only eligible for store credit.
BAHRAIN, CHILE, CHINA, GREENLAND, ICELAND, INDIA, INDONESIA, JAPAN, KUWAIT, MACAO, MALAYSIA, MEXICO, PHILIPPINES, QATAR, RUSSIA, SAUDI ARABIA, SINGAPORE, SOUTH AFRICA, SOUTH KOREA, TAIWAN, THAILAND, UNITED ARAB EMIRATES.
SPEDIZIONI
- Free shipping via UPS or DHL and prepaid duties for orders over US$ 500.
- Flat rate US$ 50 shipping and unpaid duties for orders below US$ 500.
- Additional shipping charges may be required if a destination is listed as "remote area zip code” by UPS.
RESI
Choose between:
- Ship the return to our US warehouse with your preferred insured carrier
- Request a DHL or UPS return label from us. Please note that US$ 120 will be deducted from the refund or store credit amount. In case of a multiple pairs return, please inquire to receive an actual quote.
Sale items are only eligible for store credit.
BULGARIA, CROATIA, CYPRUS, CZECH REPUBLIC, DENMARK, ESTONIA, FINLAND, GREECE, HUNGARY, LATVIA, LITHUANIA, POLAND, ROMANIA, SLOVAKIA, SLOVENIA, SWEDEN.
SPEDIZIONI
- Flat rate $25 shipping for one pair; $5 for any additional pair.
- Nessun dazio o tassa aggiuntiva.
RESI
Choose between:
- Store credit in the the full amount of your purchase
- Refund to original payment method with a $30 USD deduction for each returned pair (full price items only)
Sale items are only eligible for store credit.
AUSTRIA, BELGIUM, FRANCE, GERMANY, IRELAND, ITALY, LUXEMBOURG, MONACO, NETHERLANDS, PORTUGAL, SPAIN.
SPEDIZIONI
- Free UPS or DHL shipping for orders over €400.
- Flat rate €20 shipping for orders below €400.
- Nessun dazio o tassa aggiuntiva.
RESI
Choose between:
- Store credit in the the full amount of your purchase
- Refund to original payment method with a €20 deduction for each returned pair (full price items only)
Sale items are only eligible for store credit.
LIECHTENSTEIN, NORWAY, SWITZERLAND, TURKEY
SPEDIZIONI
- Flat rate shipping $35 USD via DHL or UPS for one pair. $5 USD for any additional pair.
- Import duties out of our control may be levied by local customs.
RESI
Choose between:
- Store credit in the the full amount of your purchase
- Refund to original payment method with a $40 USD deduction for each returned pair (full price items only)
Sale items are only eligible for store credit.
SPEDIZIONI
- Free shipping via UPS or DHL for orders over US$ 500.
- Flat rate US$ 50 shipping for orders below US$ 500.
- Additional shipping charges may be required if a destination is listed as "remote area zip code” by UPS.
- Import duties out of our control may be levied by local customs.
RESI
Choose between:
- Ship the return to our US warehouse with your preferred insured carrier
- Request a DHL or UPS return label from us. Please note that US$ 120 will be deducted from the refund or store credit amount. In case of a multiple pairs return, please inquire to receive an actual quote.
Sale items are only eligible for store credit.
TERMINI DEI RESI E DEI CAMBI
Gray Matters is pleased to offer returns for full price items in unused and brand new condition.
The return must be requested within 14 calendar days from the order delivery or in store purchase date.
Please refer to the section "Select your country" for country specific details about eventual return fees.
Products purchased on sale or with discount codes (with the exception of any "Welcome" code) are only eligible for store credit or exchange.
Products marked "Final Sale" are not eligible for returns or exchanges.
HOW TO EXCHANGE
Please email us on hello@graymattersnyc.com requesting the desired size/color/style change. We will provide further instructions on how to complete the exchange without placing a new transaction.
COME EFFETTUARE UN RESO
(1) Click QUI to login
- Inserisci la tua email, clicca “continua” e ti verra` richiesto un codice di 6 cifre.
- Riceverai il codice via email.
- Inserisci il codice per accedere alla tua pagina dei resi.
(2) Clicca sull’ordine che vuoi ritornare.
(3) Se il tuo ordine include piu` prodotti, seleziona il prodotto che vuoi ritornare.
(4) Indica il motivo del reso.
(5) Clicca: richiedi reso
(6) Once your request has been received and approved:
- You will receive an email with shipping instructions and your prepaid shipping label.
- The packaged shoes must be dropped off at UPS/DHL/FEDEX by 7 days of the return label receipt.
- Once the shoes have arrived at our warehouse and processed by our staff we will notify you and issue a store credit or a refund to the original method of payment.
Tipicamente il rimborso appare sull'estratto conto bancario dopo 5-7 giorni.
We usually respond very quickly (within 1-2 hours) during EST working hours (10am - 6pm Monday - Friday), so please bear in mind that there may be a slight delay for any requests sent outside these hours.
Returns are possible only for items that are in brand new and sellable condition. The shoes must be tried on a carpeted surface and no stains or marks should show on the upper or outsoles.
All orders must be returned in the original packaging, including the shoe box, shoe bags, and extra heel caps.
Shoes returned in non sellable condition, showing marks / stains on the upper or outsole and / or without the original box and shoe bag, cannot be accepted.
If your return is declined, we can ship back the shoes to you at your own cost, or we can donate / discard them.
Duties and taxes are prepaid for most international orders starting at $400 / €400 / £400 / CAD 600 or equivalent. For details, please refer to your destination country group in the section SELECT YOUR COUNTRY.
I prezzi pubblicati dei prodotti Gray Matters non includono eventuali dazi o tasse imposti dalla dogana locale. Per le spedizioni DDU (dazi non pre-pagati) non abbiamo la possibilità di stimare l'ammontare di eventuali dazi a cui l'ordine potrebbe essere soggetto.
I dazi e le tariffe doganali sono stabiliti dal governo locale e determinati sulla base di una combinazione del paese di fabbricazione dei beni acquistati e della classificazione di tale merce da parte della dogana locale. L'importo del dazio e/o delle tasse applicabili varia in base al prodotto ordinato e alle tariffe specifiche stabilite dal governo locale.
Se desidera cancellare o modificare il suo ordine, invii una richiesta via email a hello@graymattersnyc.com as soon as possible.
Faremo del nostro meglio per soddisfare la sua richiesta; tuttavia, non sempre possiamo garantire l'annullamento dell'ordine prima della spedizione. Se il suo ordine è già stato spedito, entrerà in vigore il processo di reso degli ordini.
We reserve the right to cancel your order if you are not able to provide details such as final customer name, address, phone number and email.
Any cancellation is subject to a fee of up to 5% of the order amount that will be deducted from the refund.
In the unlikely event that your order is processed incorrectly or your item(s) arrived damaged, please email hello@graymattersnyc.com al più presto possibile ed includa immagini della merce in questione.
Gray Matters non assume responsabilità per articoli danneggiati se acquistati in punti vendita diversi da graymattersnyc.com.
If an item is returned to us because a customer refused to receive the package, Gray Matters will seek to recover from the customer all costs or any fees incurred. Gray Matters is not responsible for refunding the value of returned goods that have been refused by customers.
The following items are deemed final sale and are not eligible for return, store credit or exchange:
(1) All items marked final sale
(2) Items purchased with store credit
PRODOTTI ESAURITI E
PRE ORDINI
If your favorite pair is sold out, you may still select your size using the size dropdown on the product page. You should notice the "ADD TO CART" button update to "INQUIRE."
Le faremo sapere al più presto se e quando l'articolo ritornerà in stock.
Il restock è possibile solo per prodotti non scontati.
Se l'articolo è disponibile per il riassortimento, è possibile preordinare con un deposito del 50%, al netto di tasse e spese di spedizione. * Ti invieremo un'email con una fattura digitale e il deposito potrà essere pagato tramite carta di credito facendo clic sul link che appare nella email.
Once the pre-order deposit is accepted and paid, we will not be able to make changes or cancel the order until you receive the product. This includes size changes, style changes, quantities, etc. Once you receive the product, if you are not happy with the purchase, we can exchange for another item or issue a store credit. Pre-orders are custom made and cannot be returned for a full refund.
Addebiteremo il restante 50% dell'importo, più eventuali spese di spedizione e tasse non appena l'ordine è pronto. A seguito della spedizione, le invieremo via email la lettera di vettura.
*Una tassa corrispondente all'IVA sarà aggiunta agli ordini con destinazione lo stato di New York.
SERVIZIO CLIENTI
Orari: Lun-Ven dalle ore 10.00 alle ore 18.00 EST
Email: hello@graymattersnyc.com
Phone: +1 (929) 295-0303
Gli ordini ricevuti entro le 12 ora di New York (EST) verranno inviati lo stesso giorno. Gli ordini ricevuti dopo le 12 saranno spediti il giorno successivo. Non appena la spedizione viene effettuata, le invieremo un'email con la lettera di vettura di UPS.
Please note that we do not process or ship orders on weekends or holidays, and we cannot ship to P.O. boxes or APO addresses.
La firma alla consegna non è obbligatoria. Gray Matters non è responsabile di eventuali perdite o danni relativi a consegne senza firma del destinatario.
Please contact hello@graymattersnyc.com if you would like to add a required signature to your delivery.
Gray Matters accetta i seguenti metodi di pagamento:
(1) Credit cards: Visa, MasterCard, Discover, American Express
(2) Apple Pay
(3) Shop Pay
(4) Gift cards purchased from graymattersnyc.com
Gray Matters non accetta assegni, contanti, vaglia o ordini presi al telefono.
Se desidera cancellare o modificare il suo ordine, invii una richiesta via email a hello@graymattersnyc.comil prima possibile.
Faremo del nostro meglio per soddisfare la sua richiesta; tuttavia, non sempre possiamo garantire l'annullamento dell'ordine prima della spedizione. Se il suo ordine è già stato spedito, entrerà in vigore il processo di reso degli ordini.
In the unlikely event that your order is processed incorrectly or your item(s) arrived damaged, please email hello@graymattersnyc.com as soon as possible to let us know.
Le chiediamo di includere delle immagini della merce errata/danneggiata per un nostro riferimento.
Gray Matters non assume responsabilità per articoli danneggiati se acquistati in punti vendita diversi da graymattersnyc.com.
SPEDIZIONI
- Free shipping via UPS for orders over US$ 400.
- US $15 shipping for orders below US $400.
CAMBI
The first exchange is complimentary. Email customer service with your request. $15 fee for any additional exchange.
RESI
Choose between:
- Store credit in the the full amount of your purchase
- Refund to original payment method with a US$ 15 deduction for each returned pair (full price items only)
Sale items are only eligible for store credit.
SPEDIZIONI
- Free shipping via UPS or DHL and prepaid duties for orders over CAD$ 600.
- Shipping starting at CAD$ 30 and unpaid duties for orders below CAD$ 600
RESI
Choose between:
- Store credit in the the full amount of your purchase
- Refund to original payment method with a CAD$ 40 deduction for each returned pair (full price items only)
Sale items are only eligible for store credit.
SPEDIZIONI
- Free shipping via UPS or DHL and prepaid duties for orders over £400
- Shipping starting at £30 and unpaid duties for orders below £400.
RESI
Choose between:
- Store credit in the the full amount of your purchase
- Refund to original payment method with a deduction of £40 for each returned returned pair (full price items only)
Sale items are only eligible for store credit.
SPEDIZIONI
- Free shipping via UPS or DHL for orders over US$ 400
- Flat rate US$ 35 shipping for orders below US$ 400
- Additional shipping charges may be required if a destination is listed as "remote area zip code” by UPS.
RESI
Choose between:
- Ship the return to our US warehouse with your preferred insured carrier
- Request a DHL or UPS return label from us. Please note that US$ 120 will be deducted from the refund or store credit amount. In case of a multiple pairs return, please inquire to receive an actual quote.
Sale items are only eligible for store credit.
BAHRAIN, CHILE, CHINA, GREENLAND, ICELAND, INDIA, INDONESIA, JAPAN, KUWAIT, MACAO, MALAYSIA, MEXICO, QATAR, PHILIPPINES, RUSSIA, SAUDI ARABIA, SINGAPORE, SOUTH AFRICA, SOUTH KOREA, TAIWAN, THAILAND, UNITED ARAB EMIRATES
SPEDIZIONI
- Free shipping via UPS or DHL and prepaid duties for orders over US$ 500
- Flat rate US$ 50 shipping and unpaid duties for orders below US$ 500
- Additional shipping charges may be required if a destination is listed as "remote area zip code” by UPS.
RESI
Choose between:
- Ship the return to our US warehouse with your preferred insured carrier
- Request a DHL or UPS return label from us. Please note that US$ 120 will be deducted from the refund or store credit amount. In case of a multiple pairs return, please inquire to receive an actual quote.
Sale items are only eligible for store credit.
BULGARIA, CROATIA, CYPRUS, CZECH REPUBLIC, DENMARK, ESTONIA, FINLAND, GREECE, HUNGARY, LATVIA, LITHUANIA, POLAND, ROMANIA, SLOVAKIA, SLOVENIA, SWEDEN.
SPEDIZIONI
- Flat rate $25 shipping for one pair; $5 for any additional pair.
- Nessun dazio o tassa aggiuntiva.
RESI
Choose between:
- Store credit in the the full amount of your purchase
- Refund to original payment method with a US$ 30 deduction for each returned pair (full price items only)
Sale items are only eligible for store credit.
AUSTRIA, BELGIUM, FRANCE, GERMANY, IRELAND, ITALY, LUXEMBOURG, MONACO, NETHERLANDS, PORTUGAL, SPAIN.
SPEDIZIONI
- Free UPS or DHL shipping for orders over €400.
- Flat rate € 20 shipping for orders below €400
- Nessun dazio o tassa aggiuntiva.
RESI
Choose between:
- Store credit in the the full amount of your purchase
- Refund to original payment method with a €20 deduction for each returned pair (full price items only)
Sale items are only eligible for store credit.
LIECHTENSTEIN, NORWAY, SWITZERLAND, TURKEY.
SPEDIZIONI
- Flat rate DHL or UPS US$ 35 shipping for one pair. US$ 5 for any additional pair.
- Import duties out of our control may be levied by local customs.
RESI
Choose between:
- Store credit in the the full amount of your purchase
- Refund to original payment method with a US$ 40 deduction for each returned pair (full price items only)
Sale items are only eligible for store credit.
SPEDIZIONI
- Free shipping via UPS or DHL for orders over US$ 500
- Flat rate US$ 50 shipping for orders below US$ 500
- Additional shipping charges may be required if a destination is listed as "remote area zip code” by UPS.
- Import duties out of our control may be levied by local customs.
RESI
Choose between:
- Ship the return to our US warehouse with your preferred insured carrier
- Request a DHL or UPS return label from us. Please note that US$ 120 will be deducted from the refund or store credit amount. In case of a multiple pairs return, please inquire to receive an actual quote.
Sale items are only eligible for store credit.
TERMINI DEI RESI E DEI CAMBI
Gray Matters is pleased to offer returns for full price items in unused and brand new condition.
The return must be requested within 14 calendar days from the order delivery or in store purchase date.
Please refer to the section "Select your country" for country specific details about eventual return fees.
Products purchased on sale or with discount codes (with the exception of any "Welcome" code) are only eligible for store credit or exchange.
Products marked "Final Sale" are not eligible for returns or exchanges.
HOW TO EXCHANGE
Please email us on hello@graymattersnyc.com requesting the desired size/color/style change.
We will provide further instructions on how to complete the exchange without placing a new transaction.
COME EFFETTUARE UN RESO
(1) Click QUI to login
- Inserisci la tua email, clicca “continua” e ti verra` richiesto un codice di 6 cifre.
- Riceverai il codice via email.
- Inserisci il codice per accedere alla tua pagina dei resi.
(2) Clicca sull’ordine che vuoi ritornare.
(3) Se il tuo ordine include piu` prodotti, seleziona il prodotto che vuoi ritornare.
(4) Indica il motivo del reso.
(5) Clicca: richiedi reso
(6) Quando la sua richiesta è approvata:
- You will receive an email with shipping instructions and your prepaid shipping label
- The packaged shoes must be dropped off at UPS/Fedex/DHL by 7 days of the return label receipt.
- Once the shoes have arrived at our warehouse and processed by our staff - we will notify you and issue a store credit or a refund to the original method of payment.
Tipicamente il rimborso appare sull'estratto conto bancario dopo 5-7 giorni.
We usually respond very quickly (within 1-2 hours) during EST working hours (10am - 6pm Monday - Friday), so please bear in mind that there may be a slight delay for any requests sent outside these hours.
Returns are possible only for items that are in brand new and sellable condition.
The shoes must be tried on a carpeted surface and no stains or marks should show on the upper or outsoles.
All orders must be returned in the original packaging, including the shoe box, shoe bags, and extra heel caps.
Shoes returned in non sellable condition, showing marks / stains on the upper or outsole and / or without the original box and shoe bag, cannot be accepted.
If your return is declined, we can ship back the shoes to you at your own cost, or we can donate / discard them.
Duties and taxes are prepaid for most international orders starting at $400 / €400 / £400 / CAD 600 or equivalent. For details, please refer to your destination country group in the section SELECT YOUR COUNTRY.
I prezzi pubblicati dei prodotti Gray Matters non includono eventuali dazi o tasse imposti dalla dogana locale. Per le spedizioni DDU (dazi non pre-pagati) non abbiamo la possibilità di stimare l'ammontare di eventuali dazi a cui l'ordine potrebbe essere soggetto.
I dazi e le tariffe doganali sono stabiliti dal governo locale e determinati sulla base di una combinazione del paese di fabbricazione dei beni acquistati e della classificazione di tale merce da parte della dogana locale. L'importo del dazio e/o delle tasse applicabili varia in base al prodotto ordinato e alle tariffe specifiche stabilite dal governo locale.
If an item is returned to us because a customer refused to receive the package, Gray Matters will seek to recover from the customer all costs or any fees incurred. Gray Matters is not responsible for refunding the value of returned goods that have been refused by customers.
The following items are deemed final sale and are not eligible for return or exchange:
(1) All items marked as Final Sale
(2) Items purchased with store credit
Se il suo paio preferito è esaurito, può richiedere la sua taglia selezionando "RICHIEDI" nel menu a tendina della pagina prodotto.
Le faremo sapere al più presto se e quando l'articolo ritornerà in stock.
Il restock è possibile solo per prodotti non scontati.
Se l'articolo è disponibile per il riassortimento, è possibile preordinare con un deposito del 50%, al netto di tasse e spese di spedizione. * Ti invieremo un'email con una fattura digitale e il deposito potrà essere pagato tramite carta di credito facendo clic sul link che appare nella email.
Dopo il pagamento del deposito, non saremo in grado di apportare modifiche o annullare l'ordine fino a quando non riceverai il prodotto.
Addebiteremo il restante 50% dell'importo, più eventuali spese di spedizione e tasse non appena l'ordine è pronto. A seguito della spedizione, le invieremo via email la lettera di vettura.
*Una tassa corrispondente all'IVA sarà aggiunta agli ordini con destinazione lo stato di New York.
