We are currently looking for a new store location in New York City.
If you wish to purchase online, we are happy to provide personalized support in regards to size, fit and style. Do not hesitate to reach out via email, chat and whatsapp:
hello@graymattersnyc.com
+1 (929) 295-0303
In the states of New York, New Jersey, Connecticut and Massachusetts we offer a concierge service to try on a selection of styles at a desired location. Please inquire if you wish to receive more details.
Even if your size is sold out, you may still select it from the size dropdown on the product page. You should notice the "ADD TO CART" button update to "INQUIRE".
Click "INQUIRE" and fill out the restock form. We'll respond ASAP to let you know if/when the product will be restocked. Please note: only full price items are available for restock.
For more information, please read carefully the "OUT OF STOCK & PRE-ORDER" SECTION OF OUR "SHIPPING & RETURNS" page.
Gray Matters is pleased to accept return requests within 10 calendar days from the order delivery date, however, please note that eventual restocking or shipping fees will be applied to return requests.
Please refer to the section "COST & TIMING" in the "SHIPPING & RETURNS" page for country specific fees.
For exchanges, please email us on hello@graymattersnyc.com requesting the desired size/color/style change. We will provide further instructions on how to complete the exchange without placing a new transaction.
For more information, please read carefully the "SHIPPING & RETURNS" page.
If you would like to modify or cancel your order, please send a request, including your order number, to hello@graymattersnyc.com as soon as possible. We will make every effort to accommodate your request, however, if your order has already shipped out, our normal return policy will be in effect.
Product prices are displayed exclusive of all taxes and duties. We charge retail tax for orders shipping to New York State (8.875% of order total). We are unable to calculate the exact amount of duties and taxes your order may incur, as these charges are imposed directly by the ship to country determined by your local customs authority.
For more information, please read carefully the "DUTIES & TAXES" section of our "SHIPPING AND RETURNS" page.
You do not need an account to place an order, however creating an account allows you to review your order history, save your shipping information, and manage a wishlist. Please visit our "ACCOUNT PAGE" to get started!
For domestic orders, you can select UPS Next Day Air at checkout.
Most internationall orders are shipped DHL Express and the average delivery time is 2 business days.
Please reference the "SIZE GUIDE" within each product profile for style-specific sizing specifications. If you need additional guidance, feel free to contact Customer Service at hello@graymattersnyc.com or +1 (929) 295-0303 and we will do our best to assist you.
Wholesale pricing is available to select retail partners with a minimum purchase. If you’re interested in selling Gray Matters at your store, contact sales@graymattersnyc.com for more information.
Gray Matters does not offer price matches or adjustments. Sign up to our newsletter to receive announcements about any promotional event.
If your order is a gift, feel free to contact Customer Service at hello@graymattersnyc.com or +1 (929) 295-0303 with wrapping requests and we will do our best to assist you.
