Our e-commerce operations is fully active and will continue to fulfill orders according to our regular schedule, taking all necessary precautions recommended by the CDC.
Orders may be subject to minor delays that are out of our control, due to the shipping companies delivery volumes.
Customer service can be reached on +1 (929) 295-0303, via chat on any page of our website or via email on hello@graymattersnyc.com from 10am to 6pm EST, Monday to Friday.
Gray Matters does not have a storefront, but you’re welcome to visit our "showroom" page to book an appointment to try things on.
If you’re not in the NYC area, take a look at our stockists to find a store near you. Please note: these stores may not carry all styles, so you’re welcome to reach out to Customer Service at hello@graymattersnyc.comou appelez-nous au +1 (929) 295-0303 (Lundi-Vendredi 10h-18h EST) et nous pourrons confirmer si votre style préféré est disponible dans un magasin proche de chez vous.
Grey Matters fourni des capuchons à talons supplémentaires dans chaque commande mais si pour une raison quelconque, vous n'en avez pas reçu ou si vous avez besoin d'un ensemble supplémentaire, n'hésitez pas à contacter le Service Client auhello@graymattersnyc.com or +1 (929) 295-0303 and we’ll be happy to send you a new set (if available) for $8 USD (shipping included for customers in the US).
Even if your size is sold out, you may still select it from the size dropdown on the product page. You should notice the "add to cart" button update to "inquire."
Click "inquire" and fill out the restock form. We'll respond ASAP to let you know if/when the product will be restocked. Please note: only full price items are available for restock.
For more information, please read carefully the "out of stock & pre-order"section de notre"shipping & returns" page.
Gray Matters is pleased to accept return requests within 14 calendar days from the order delivery date, however, please note that eventual restocking or shipping fees will be applied to return requests. Please refer to the section "cost & timing" in the "shipping & returns" page for country specific fees.
A l’heure actuelle, les échanges sont traités comme des retours: la procédure normale de retour s’appliquera. Nous vous recommandons de commander une nouvelle paire tant qu'elle est encore en stock et de nous renvoyer l'autre paire pour remboursement.
For more information, please read carefully the "shipping & returns" page.
Si vous voulez modifier ou annuler votre commande, veuillez nous envoyer une demande, incluant votre numéro de commande, àhello@graymattersnyc.com as soon as possible. We will make every effort to accommodate your request, however, if your order has already shipped out, our normal return policy will be in effect.
Product prices are displayed exclusive of all taxes and duties. We charge retail tax for orders shipping to New York State (8.875% of order total). We are unable to calculate the exact amount of duties and taxes your order may incur, as these charges are imposed directly by the ship to country determined by your local customs authority.
For more information, please read carefully the "duties & taxes"section de notre"shipping & returns" page.
You do not need an account to place an order, however creating an account allows you to review your order history, save your shipping information, and manage a wishlist. Please visit our "account page" to get started!
If you live in the NYC area, you may choose the Pick Up at NYC Showroom option at checkout to arrange for same-day pick up.
For customers outside the NYC area, we offer domestic UPS Next Day Air for a $40 flat rate.
Please reference the "size guide" within each product profile for style-specific sizing specifications. If you need additional guidance, feel free to contact Customer Service at hello@graymattersnyc.comou appelez-nous au +1 (929) 295-0303 et nous ferons de notre mieux pour vous assister.
La vente en gros est disponible pour certain partenaires retail avec un minimum de commande. Si vous être intéressées pour vendre Gray Matters dans votre boutique, contactésales@graymattersnyc.compour plus d'informations.
Gray Matters n'offre pas d'ajustement de prix. Inscrivez-vous à notre newsletter etthegrayroom.shoppour les annonces concernant les soldes et autres événements promotionnels.
If your order is a gift, feel free to contact Customer Service at hello@graymattersnyc.com or +1 (929) 295-0303 with wrapping requests and we will do our best to assist you.
